Yes. Our standard trial for text. 1,000 calls for speech analytics
CALL ANALYTICS
Yes. For Call Analytics, you can securely upload 1000 calls to test our transcription accuracy and observe how our out-of-the box Conversation Topics analyse your calls to quickly identify conversations that include customer dissatisfaction, complaints, escalations, acknowledgement, signs of empathy, agent ownership, repeat contacts, broken promises, etc. You’ll also be able to try building some of your own topics to get a feel for how easy it is to reveal insight from your conversations.
TICKET ANALYTICS (IE: ZENDESK, FRESHWORKS, LIVECHAT)
Yes. For Ticket Analytics, as part of a trial we can set up an integration to bring tickets into EvaluAgent and you’ll be able to test our transcription accuracy and observe how our out-of-the box Conversation Topics analyse your tickets to quickly identify conversations that include customer dissatisfaction, complaints, escalations, acknowledgement, signs of empathy, agent ownership, repeat contacts, broken promises, etc. You’ll also be able to try building some of your own topics to get a feel for how easy it is to reveal insight from your conversations.