Sales Enablement Centre
Conversation Analytics - Sales FAQs
Pain Matrix
Poor QA efficiency
Visibility and Insight
Agent Engagement
Company Objectives
Personas
Individuals
Maturity Level
Sectors
Battlecards
Main Competitors
Less common competitors
Conversation Analytics - Sales FAQs
Pinned Questions
Other FAQs
Operational / Guidance Questions
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Sales Enablement Centre
Conversation Analytics - Sales FAQs
Pain Matrix
Poor QA efficiency
Visibility and Insight
Agent Engagement
Company Objectives
Personas
Individuals
Maturity Level
Sectors
Battlecards
Main Competitors
Less common competitors
Conversation Analytics - Sales FAQs
Pinned Questions
Other FAQs
Operational / Guidance Questions
Conversation Analytics - Sales FAQs
A searchable knowledge base of FAQs relating to the release of Conversation Analytics
Pinned Questions
Qualifying Conversation Analytics Requests
Can I trial Conversation Analytics?
Can we analyse soft skills & behaviours such as empathy, sentiment and listening skills?
What about transcription accuracy?
How do you handle sensitive customer data?
How long does it take to get set up with Conversation Analytics?
Does EvaluAgent integrate with my existing recording platform?
Does Conversation Analytics replace the need for a QA team
Can we analyse all customer conversations across phone, email, chat and social channels?
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Other FAQs
Is there the possibility to include screen recordings?
Will every call or ticket be categorised?
Do you offer real-time Conversation Analytics?
Can we measure & report Sentiment / audio-metrics (silence and talk-over)?
Can you analyse conversations in languages other than English?
Does the analytics work ‘out of the box’ or do we have to train it to our business?
Is Conversation Analytics really driven by AI?
Conversation Analytics - Security
How long does it take to get set up with Conversation Analytics?
Are there any minimum system or data format requirements?
Does EvaluAgent integrate with my CRM / ticket management system so I can analyse tickets?
Do you offer your own call recording solution?
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Operational / Guidance Questions
How will Auto-QA scores affect my front-line agents?
What skills do we need in my organisation to use Conversation Analytics?
Do I need to continue with manual QA if I’m using Auto-QA?
Does Conversation Analytics replace the need for a QA team?