No. Conversation Analytics helps your team evaluate the right conversations faster by pre-screening and automating compliance checks.
No, Analytics handled by a highly skilled team helps to mine through all the noise to focus attention on the conversations that matter most. These are the ones that often slip through the cracks. Auto-QA can effectively process 100% of tickets or calls to mitigate against standard compliance risks and some behaviour and process issues. It can then flag other calls where further investigation. Your team will go from being reactive to proactive, diving deeper into the targeted analysis of more calls that help you to understand root causes more quickly and thoroughly.
All that said, because your team is now more focused on the most important conversations, resource requirements can typically be reduced. Furthermore, we would advise that you consider the wider benefits of analytics - This will require a team of analysts who have a methodical approach to problem solving, strong communication skills and a great business knowledge. You may want to reposition the current QA team and ensure you have the right business analysis skills engaged. We can provide you with a recommended role description for your Analyst.