Often promoted by software-first businesses. "Why buy when we can build something ourselves"
May believe their approach to Quality is so unique (particularly with regards to scoring/scorecard builder) that they can't find a solution to match their needs
If an Outsourcer - they may want to position it as their own piece of kit to differentiate their offering to prospective clients.
Possible Attacks
Cost of the build
Development team often requires devs + product manager
How will you produce all the training material for each role?
How long will it take you to build the tool? 2-3 months. Can you wait that long?
What happens if you want to change how you do Quality and the development team aren't available?
What happens if the develop leaves the business. Can a new developer pick up their work?
How to position the benefits of EvaluAgent in this scenario
Flexible platform based on 70 years of combined ops experience
Ready to try today
Constantly evolving product with a publicly available roadmap so you can get your ideas built
10 years in business. Not going anywhere
All things considered - much cheaper option for you ...unless you have 5,000 agents. We have the economies of scale of 10-15,000 users already.
